After the second time BT said they'd fixed our problem but without anything happening at this end I bit the bullet and phoned them on the mobile.
The phone worked if I unscrewed the BT socket and connected to the test socket but not from the main socket. This still managed to be mainly because of something BT had no responsibility for although as previously said it is working temporarily. For some reason our predecessors at this address had the telephone socket upstairs and there's a cable down the outside of the house that will cost us 50 quid to have fixed - or 300 quid if BT do it...
I'm going to take a while to think that one over...
Ok, I'm ready for the question, Noel!
Showing posts with label bt. Show all posts
Showing posts with label bt. Show all posts
Monday, 21 January 2008
Saturday, 19 January 2008
Out of Contact
If anyone's trying to get hold of me then please be aware our phone isn't working. You'll have to try my mobile number.
This also means I can't log into my main email account so please use the Hotmail one - this is linked from my main webpage (see left).
BT allow you to order a test of your phone on their website. Luckily I can access the Internet from my laptop using a 3G card. Anyway once you have said you need a test there is no way to comment on their results and the original form only gives you 500 characters which is hardly anything at all. Anything less would limit you to "my phone is duff" and there's no chance to put any details on.
It also appears that having ordered a test they do one and then close it no matter what.
Eg - "We have to test this number"
"Ok"
"Is it broke?"
"Yes"
"Ok that's the test done then..."
That appears to be what happened to us anyway. Our phone is still dead but our job has been closed. I've reported it again but in 500 characters couldn't exactly make my feelings known... Customer service??? Don't make me laugh!
This also means I can't log into my main email account so please use the Hotmail one - this is linked from my main webpage (see left).
BT allow you to order a test of your phone on their website. Luckily I can access the Internet from my laptop using a 3G card. Anyway once you have said you need a test there is no way to comment on their results and the original form only gives you 500 characters which is hardly anything at all. Anything less would limit you to "my phone is duff" and there's no chance to put any details on.
It also appears that having ordered a test they do one and then close it no matter what.
Eg - "We have to test this number"
"Ok"
"Is it broke?"
"Yes"
"Ok that's the test done then..."
That appears to be what happened to us anyway. Our phone is still dead but our job has been closed. I've reported it again but in 500 characters couldn't exactly make my feelings known... Customer service??? Don't make me laugh!
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