After the second time BT said they'd fixed our problem but without anything happening at this end I bit the bullet and phoned them on the mobile.
The phone worked if I unscrewed the BT socket and connected to the test socket but not from the main socket. This still managed to be mainly because of something BT had no responsibility for although as previously said it is working temporarily. For some reason our predecessors at this address had the telephone socket upstairs and there's a cable down the outside of the house that will cost us 50 quid to have fixed - or 300 quid if BT do it...
I'm going to take a while to think that one over...
Ok, I'm ready for the question, Noel!
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